Opened 9 years ago

Closed 9 years ago

#575 closed enhancement (worksforme)

Get your priorities fixed

Reported by: zinn@… Owned by:
Priority: major Milestone:
Component: BA trunk Version:
Keywords: Cc:

Description

This Trac installation should get some improvements:

  • Delete current priorities, enable the serverity field, use the current priorities as serverity, use priority with values from high to low.

See http://trac.edgewall.org/ticket/1861 and http://trac.edgewall.org/ticket/2220 as well as ITIL like here for example: http://itservicemngmt.blogspot.de/2007/06/incident-priority-what-everyone-should.html where

Urgency (ITIL)
Priority (Trac)
Impact (ITIL)
Severity (Trac)
  • Also at least one additional component "none" would be great for tickets like this one.
  • Also the versions would be nice. With a subversion trigger on commits you can filter the tags and automatically fill the Trac versions. I can help with that if you want.

In fact I can help with all of this. If you want a shell script to do above changes I would be glad to provide it.

Change History (3)

comment:1 by beherith, 9 years ago

Severity is enabled, it is displayed as the color of the ticket. Its ok, there arent that many tickets or developers that this would become unmanageable. I know I should have upgraded trac ages ago, but I have learned the linux 'If it aint broke dont fix it' mantra the hard way.

comment:2 by Bluestone, 9 years ago

I am happy with our trac. I agree that a 'general' priority field would be a good catch-all.

comment:3 by Bluestone, 9 years ago

Resolution: worksforme
Status: newclosed
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