Get your priorities fixed
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This Trac installation should get some improvements:
- Delete current priorities, enable the serverity field, use the current priorities as serverity, use priority with values from high to low.
See http://trac.edgewall.org/ticket/1861 and http://trac.edgewall.org/ticket/2220 as well as ITIL like here for example: http://itservicemngmt.blogspot.de/2007/06/incident-priority-what-everyone-should.html where
- Urgency (ITIL)
- Priority (Trac)
- Impact (ITIL)
- Severity (Trac)
- Also at least one additional component "none" would be great for tickets like this one.
- Also the versions would be nice. With a subversion trigger on commits you can filter the tags and automatically fill the Trac versions. I can help with that if you want.
In fact I can help with all of this. If you want a shell script to do above changes I would be glad to provide it.